Sponsored by

How AI Chatbots Are Raising Customer Satisfaction

AI chatbots have moved past the scripted, decision-tree interactions that frustrated early adopters. Modern AI agents can handle complex queries, escalate intelligently to human agents, and resolve more issues without any human involvement at all. The quality gap between AI-handled and human-handled interactions is closing fast.

This guide from Freshworks examines what has changed in AI-powered customer service and how teams are deploying chatbots to measurably improve customer satisfaction scores and reduce support costs. It covers the deployment patterns that work, the use cases where AI chatbots add the most value, and the metrics teams should track to confirm the investment is delivering the outcomes they expect.